By Internet: All orders are processed through Google Checkout, a safe and secure method *we never see your credit card information* Once your order is placed, you will receive an email confirmation from Google Checkout. If you placed an order, and did not receive an e-mail
confirmation, Please Contact us.
By Email: If you would prefer to pay by money order, or have a special order, you may place an order via email, and pay by mail (contact us for mailing address). Orders paid by mail will not be shipped until payment is received.
Please EMAIL us with any questions, we are here to help!
* All orders are processed within 24 hours of purchase. They are shipped within the next 2-3 business days (Saturday and Sunday are not considered business days).
* Items damaged during shipping must be shipped back to us to receive a refund.
* Items may be returned for a refund (excluding shipping). They must be shipped back within 7 days of receiving your order. Note: Food Items May not be returned (Harlan Teklad, Regal Rat, and Ratty Rat Rattery Mix, etc.)
Receiving your Order
Choose a Shipping Method:
Speedy Shipping: Usually takes 2-3 days to arrive Standard Shipping: Usually takes 3-9 to arrive
*We make our best effort to keep your shipping costs down. If the actual shipping cost is lower than what you were charged, we will issue a refund for the difference.
I am no longer able to accommodate pick up orders, unless I am already meeting you to pick up rats